WHEN ORDERING IT IS YOUR RESPONSIBLITY TO ADVISE US IF ACCESS TO THE DELIVERY ADDRESS IS DIFFICULT EG, NO WAITING OR LIMITED ACCESS, REDELIVERY DUE TO UN-NOTIFIED SITE RESTRICTIONS WILL BE RECHARGED. IT IS ALSO YOUR RESPONSIBILITY TO CHECK THE GOODS BEFORE SIGNING FOR THEM. IF THE DRIVER WILL NOT WAIT OR IT IS NOT PRACTICAL TO UNPACK THEM THEN YOU MUST SIGN DAMAGED PLEASE, OTHERWISE WE DO NOT HAVE THE ABILITY TO PROCESS A CLAIM.

DAMAGE MUST BE REPORTED IN WRITING WITHIN 24 HRS OF DELIVERY AND MUST BE SUPPORTED BY PHOTOS TAKEN OF THE DAMAGE. ITEMS DELIVERED ON A PALLET MUST ALSO HAVE PHOTOS CLEARLY SHOWING THE ITEM STILL ON THE PALLET AT THE POINT OF DELIVERY. IF THE GOODS HAVE BEEN MOVED FROM DELIVERY POINT OR FROM THE PALLET - CLAIMS WILL BE REJECTED

WATER TO COMBI OVENS MUST BE TESTED TO CHECK IF WATER TREATMENT IS REQUIRED - DAMAGE BY WATER WILL INVALIDATE WARRANTY.

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